You can now archive/soft-delete events directly in SupporterBase.

Until now, the only way to remove an event was by deleting it in your external system (NationBuilder, Salesforce), and in some cases, repurposing the event entirely. This meant invalid or duplicate events would linger in SupporterBase, cluttering up the system.

With the new Archive option, you can:

You can now use SupporterBase to capture, review and target supporter's based on their federal electorate value, which may also be referred to as their federal electorate or national constituency, depending on your location.

This information was previously only visible for customers using our NationBuilder integration. It's now active for all SupporterBase accounts including any:

This editing behaviour will be enabled by default, unless you're using NationBuilder with their auto-districting feature enabled.

You can also include federal district values as part of the import process.

Find supporters by searching for particular federal districts values, and you can also use this to target communications (e.g. email and SMS blasts).

We've implemented a fix to resolve an issue previously seen in some cases with character encoding on email replies.

Email replies come in all shapes, sizes, formats and encodings, so there's a lot to take into account when processing those inbound messages.

If the encoding isn't handled exactly right then it can lead to unexpected characters in your messages, like the example below.

You may have noticed this on some emails in the past, but the issue has now been resolved and existing messages have also been corrected. Please let us know if you see any messages that display any characters like the example below.

We’ve released a series of improvements to how you manage supporter contact preferences:

We’ve updated how inbound SMS replies are matched to supporter profiles because sometimes an inbound SMS was being attached to an inactive/archived profile.

From now on, replies will only connect to active supporters. This means:

You can now add and edit a background note directly on a supporter’s profile again.

Background notes are designed to capture an overview or key context about a supporter, separate from the running updates in the notes log. This makes it easier for leaders to keep track of important information at a glance.

As a part of this upgrade, we’ve also added background notes and the notes logs as options in the advanced filters.

You can now choose to send an email notification to group leaders when adding a supporter directly into a group.

When the "" setting is enabled (under Settings → Mailers → New supporter notification), a new checkbox will appear in the Add Supporter form: Send notification to group leaders.

If checked, the group leaders will automatically get an email letting them know the supporter has joined. If the setting is off, the checkbox won’t display.

We hope this gives teams more control over when leaders get notified.

We’ve updated the rich text editor you use when creating or editing a group.

The old editor was limited in formatting options. The new one is easier to use and supports richer formatting and features, so you can write more polished group descriptions.

We’ve added a new Start Call dialog to make one-to-one supporter calls a little smoother and a little less confusing.

This helps new callers know what to expect and cuts down on surprise misfires.

We’ve also improved error handling, so you’ll see clear messages if:

Once the call starts, we’ll hand you off to the Log Contact screen as usual.

We’ve rolled out a set of improvements to one-on-one communications: